Privacy Policy

Your privacy matters to us. Learn how ravinolumexar protects and manages your personal information with complete transparency.

Information We Collect

When you use ravinolumexar's cash flow management platform, we collect various types of information to provide you with personalised financial services and improve your experience. This includes information you provide directly, data generated through your use of our services, and certain technical information about your devices and connection.

Personal Information You Provide

We collect information when you register for an account, complete your profile, or interact with our platform. This typically includes your name, email address, phone number, business information, and financial data necessary for cash flow analysis. We also collect information when you contact our support team or participate in surveys and feedback sessions.

Automatically Collected Data

Our systems automatically collect technical information including your IP address, browser type, device information, operating system, and usage patterns on our platform. We track how you navigate through our services, which features you use most frequently, and performance metrics to understand user behaviour and improve our offerings.

Financial Data Protection: All financial information is encrypted using industry-standard protocols and stored in secure, UK-based servers. We never store complete bank account numbers or sensitive authentication credentials on our systems.

How We Use Your Information

Your information enables us to deliver personalised cash flow management services, maintain platform security, and continuously improve our offerings. We process your data lawfully and only for specific, legitimate purposes that benefit your financial management experience.

  • Provide cash flow analysis, forecasting, and financial reporting services tailored to your business needs
  • Process transactions, manage your account, and deliver customer support when you need assistance
  • Send important account notifications, service updates, and relevant financial insights via email or in-platform messaging
  • Analyse usage patterns to improve platform functionality, develop new features, and enhance user experience
  • Maintain platform security, prevent fraud, and protect against unauthorised access or suspicious activities
  • Comply with legal obligations, regulatory requirements, and industry standards for financial services
  • Conduct research and analytics to better understand market trends and user needs in cash flow management

Marketing Communications

We may send you information about new features, financial insights, industry trends, and promotional offers that we believe are relevant to your business. You can opt out of marketing communications at any time through your account settings or by clicking the unsubscribe link in any email. Essential service communications will continue regardless of your marketing preferences.

Data Sharing and Disclosure

ravinolumexar operates on a principle of data minimisation and only shares your information when necessary to provide our services, comply with legal requirements, or with your explicit consent. We never sell personal data to third parties for marketing purposes.

Service Providers and Partners

We work with trusted third-party service providers who assist with payment processing, data analytics, cloud hosting, and customer support services. These partners are contractually bound to protect your information and can only use it for specified purposes related to the services they provide to us.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation. This includes responding to lawful requests from law enforcement agencies, regulatory bodies, or tax authorities. We will notify you of such requests unless legally prohibited from doing so.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

Your Rights and Choices

Under UK data protection law, you have significant rights regarding your personal information. We're committed to helping you exercise these rights and maintain control over your data.

  • Access: Request a copy of the personal information we hold about you, including details about how it's being used
  • Rectification: Ask us to correct inaccurate or incomplete information in your profile or records
  • Erasure: Request deletion of your personal information, subject to legal and contractual obligations
  • Portability: Receive your data in a structured, machine-readable format to transfer to another service
  • Restriction: Limit how we process your information in certain circumstances
  • Objection: Object to processing based on legitimate interests or for marketing purposes

To exercise any of these rights, contact our Data Protection Team at info@ravinolumexar.com or through your account settings. We'll respond within 30 days and may require identity verification to protect your information.

Cookie Management

You can control cookies through your browser settings, though disabling certain cookies may affect platform functionality. We use essential cookies for security and authentication, analytics cookies to understand usage patterns, and preference cookies to remember your settings and customisation choices.

Data Security and Retention

We implement comprehensive security measures to protect your information against unauthorised access, alteration, disclosure, or destruction. Our security framework includes technical, administrative, and physical safeguards designed to maintain the confidentiality and integrity of your data.

Security Measures

All data transmission uses TLS encryption, and sensitive information is encrypted at rest using AES-256 encryption. We maintain secure data centres in the UK with restricted physical access, implement regular security audits, and use multi-factor authentication for all staff access to systems containing personal data.

Retention Periods

We retain personal information only as long as necessary to provide our services and comply with legal obligations. Account information is typically retained for seven years after account closure to meet financial regulatory requirements. Usage data and analytics information may be retained for up to three years for service improvement purposes.

Breach Response

In the unlikely event of a data breach affecting your personal information, we will notify you within 72 hours of discovery and provide clear information about what happened, what information was involved, and what steps we're taking to address the situation.

International Transfers

While we primarily store and process data within the United Kingdom, some of our service providers may process information in other countries. When international transfers occur, we ensure appropriate safeguards are in place to protect your information according to UK data protection standards.

We use standard contractual clauses approved by UK authorities and only work with providers who demonstrate adequate data protection measures. Any international processing is subject to strict security requirements and regular compliance monitoring.

Children's Privacy

ravinolumexar's services are designed for business use and are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from someone under 18, we will take immediate steps to delete that information.

Parents or guardians who believe their child has provided personal information to us should contact us immediately at info@ravinolumexar.com so we can address the situation promptly.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll notify you through email or prominent platform notices at least 30 days before the changes take effect.

We encourage you to review this policy regularly to stay informed about how we protect your information. Continued use of our services after policy updates constitutes acceptance of the revised terms.

Previous versions of this policy are available upon request. Contact us at info@ravinolumexar.com if you need access to historical policy versions or have questions about specific changes.

Contact Our Privacy Team

Data Protection Officer
ravinolumexar Ltd
2 Holland St, Dudley DY1 2BW
United Kingdom

Email: info@ravinolumexar.com
Phone: +441604830840

We're here to answer your privacy questions and help you exercise your data rights. Our privacy team typically responds to enquiries within 48 hours.

Last Updated: January 2025
Effective Date: January 1, 2025